FAQs 

 

When will my order ship?

Orders are typically prepared and shipped within 2 days of being placed.

How can I track my order?

Once your product is shipped, we'll provide you with confirmation and a tracking number to monitor its progress.

What do I do if I never received my order?

If you haven't received your order within 7 days, please contact us. We'll investigate and either send you another or provide a refund.

How do I contact you?

You can reach us by sending an email to hello@bynaturefood.com. We strive to respond within 24 hours. Alternatively, you can use our convenient contact form.

What is your returns policy?

Due to the nature of our products, we cannot accept refunds once the seal of freshness is broken. However, if any products are delivered damaged, we'll promptly send a replacement or issue a refund.